RETURNS & EXCHANGES If you are not fully satisfied with an item  and wish to return or exchange it, please follow the instructions enclosed in your package or call us for details. Returns must be made within 30 days, items must be unused and in their original packaging. Please complete the  return form that came with your order. Credit will be issued within 14 days after the returned items are received. Credit  will be given in the same form of payment that was used for the  original purchase. Custom orders are not returnable. Defective or  damaged goods require special handling so please call customer service for instructions.  All defective bats must be returned directly to the manufacturer and you must have the original purchase receipt. Follow manufacturers  instructions on returning bats.   If you need assistance call: 1-800-952-3947 or (719) 574-4400